SALON POLICIES
CANCELLATION POLICY
We understand that special circumstances are unavoidable, and a cancellation may be necessary. If you find yourself unable to keep your appointment, we request at least 48 hours’ notice.
All cancellations must be done online by calling or messaging 0407 649 525. Cancellations through email or social media will not be valid.
Clients who do not honour their appointments may be charged a cancellation fee as follows:
48 Hours’ Notice: Service(s) may be cancelled without charge
Failure to Show: The entire service(s) will be charged
Cancellation Under 48 Hours’ Notice: Service(s) subject to a charge up to the full amount of the services
This courtesy enables the availability to schedule another client in, in turn and maintains a higher availability of services for you as well as others. Arrivals of more than 15 mins late may be refused to not compromise the quality of service If the appointment is modified, the full charge for what was booked with be charged.
PRICING & PAYMENT POLICY
Our salon pricing may occasionally vary. All prices will be available on our website. If not otherwise stated or quoted, your service will be as stated on the price list or email you receive from us once your appointment is confirmed. For custom colours, extensions or big transformations please reach out ahead of time to allow me to quote time and price. We understand that everyone has different budgets which is why we quote before we begin so you are in control of what you spend. If the quote is out of your budget, we are more then happy to come up with another plan to something more suited to your budget. So please feel free to ask for another quote.
All payments must be made at the end of the appointment. If for some reason you are unable to pay there will be a charge of 5% compounding interest for every day you are late. New clients & clients who have a no-showed or have a late-cancellation history will be asked to reserve their appointments with a deposit.
REDO / FIX / REFUND POLICY
Your happiness matters to me. If you are unhappy with your service or need something tweaked, I will gladly work with you to fix it, but due to the nature of the service, I do not offer refunds. You have 1 week from the date of your service to be in contact with me. Anything after that will result in a new appointment charge for any alterations.
COME ALONE & CHILDREN POLICY
Please come to your appointment alone. We do not have enough seats to cater for extra people. All our clients come to chill and relax so extra noise may stop this from happening.
I want you to enjoy your time in our space. We also always want to ensure that everyone is kept safe. Due to the nature of our work this is an unsafe space for children. The salon has many hot tools and chemicals in it. To keep the comfort and safety of all my guests, the salon is a child-free zone. If this policy is not complied with, your appointment will be rescheduled and will be treated as a late cancellation.
Exclusively breast-fed babies are fine to come along to your appointment however we suggest you bring someone along to your appointment that can take the baby out for a walk in the pram or over to the shops while we are doing your hair. Unsettled babies will cause your stylist to run late as they will need to stop and start. Your stylist will not be able to fully concentrate on giving you the full Ardor treatment. Mistakes could be made. This could end up casing a stressed-out mother and stylist.
Take time out for yourself and come and relax.
NO GUARANTEE POLICY
Genetics, medications, hormones, and your overall health all play a role in making up your chemical makeup, including your hair. What may work for one person, may not work well for you due to the differences in how your body is built to react. Previous chemical services - professional or at home, whether lightened or darkened by a box or professional, or permed or relaxed, all of these services present their own risk. Even if a colour is faded, it is still present in your hair until it is cut off.
Tank water, hard water, and copper pipes, heat reactions, mineral deposits from water and pipes can build up in your hair and cause a reaction with hydrogen peroxide, bleach powder, colour removers, and oxidative colour. The reactions are UNPREDICTABLE and can happen after multiple times of using the same product. It is unsure how deposits are going to react, and many do not even know they have them built up in their hair. Using the exact same products for years, then one day having a chemical reaction is like developing an allergy to something we have been already using our entire lives.
Other Variables there are unpredictable risks not mentioned above that may occur during your colour service.
THERE IS NO GUARANTEE WHEN PERFORMING A CHEMICAL SERVICE.
We would not be doing our job if we did not present these risks to you ahead of time. The more we do your hair, and know the products on your hair (every colour line is different), the better predictions we can make as we learn and understand your hair better.
INCLUSIVITY POLICY
Our space is a safe space for all people. As people and as a company, we strive to stand up and speak out against all forms of hate, fear, and discrimination. We believe in the dignity, equality, and full humanity of all people, regardless of race, sex, gender, mental health, and ability. We support the full rights and inclusion of BIPOC and LGBTQIA+ people. That means there is zero-tolerance when it comes to anything that is hateful or abusive to team or clients.
RIGHT TO REFUSE POLICY
We will refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately, is abusive or can pose a threat to my business & it's patrons.
SKIN PATCH POLICY
In very rare cases reactions to chemicals in the salon can happen. Even if you have used the same colour for 10 years. It is advised by our manufacturers to perform a skin patch test before EVERY chemical service. At Ardor we are more than happy for you to pop into the salon 48 hours before your colour to have this service performed. You will need to arrange this by calling or messaging us, or you can o online and book skin patch test under consultations. We understand that some clients do not want to do these tests so if you choose to not have this test performed then you are agreeing to not hold Ardor Organics PTY LTD liable for any reactions. A waiver can be filled out on your new client form before the start of our services.
RETURN/REFUND POLICY (FOR PRODUCTS)
We do not provide refunds of any kind however, if a product is faulty or you have an allergic reaction (with proof of doctor's note) then I will exchange it. This does not apply to electricals in the salon due to concerns with damages.
PRIVACY POLICY
Your information is used to help us maintain and improve your experiences with us and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third parties.